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Q.

Can I create backups / snapshots?

Yes, you can create snapshots and backups from the Cloud Control Panel. You can restore instances or launch new ones with your snapshots. Snapshots can be used to launch instances of equal or greater disk space than the one you took a snapshot of. In other words, a snapshot of a 60GB instance can be used to launch an 80GB instance, but a snapshot of an 80GB instance will not work to launch a 60GB instance.

Q.

Enabling FUSE

If you would like to use FUSE, please request that we enable it for your VPS via support ticket. Then use the Mounting Filesystem section of this guide: http://openvz.org/FUSE#Mounting_filesystem

Q.

Automated DDoS Mitigation (RamNull)

RamNull is our customized DDoS mitigation system. RamNull automatically nullroutes targeted IPs across our network and emails respective clients when under attack. Nullroutes are lifted every few minutes and re-applied if the attack is ongoing. Since nullroutes are handled quickly and automatically, RamNull minimizes downtime experienced by neighbor clients when an IP on the same node is under attack.

Q.

Does bandwidth used in between VPSs count?

Yes, however, we can provide extra bandwidth for VPS to VPS traffic in a single location for free. Open a support ticket when you need more bandwidth and explain why.

Q.

Why does SpeedTest seem slow?

Our IPs often geolocate to our Atlanta location despite where your VPS is geographically located. As such, SpeedTest will try to test against an Atlanta server by default. If you want to check a local SpeedTest server, you have to manually specify which server to test.

Q.

Operating System Templates and ISOs?

The following operating systems are available to install on our VPSs through the SolusVM CP. Anything that is not seen on our order form can be installed through the control panel after ordering.

Q.

How do I order more bandwidth?

To order extra bandwidth, log into the Client Area. Go to Services > View Available Addons. Select the Addon and the VPS to which you want it applied, then complete your order. We will manually process your order as soon as we can.

Q.

How do I clear my iptables rules?

If you find yourself unable to reach your VPS, but able to reach other parts of our network, you can disable iptables by running the following commands over the Serial Console or VNC viewer:

iptables -F&& iptables -X&& iptables -P INPUT ACCEPT&& iptables -P OUTPUT ACCEPT&& iptables -P FORWARD ACCEPT

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